Refund and Returns Policy

Customer satisfaction is our priority. We understand that sometimes you may need to return an item, and we aim to make this process as simple as possible.

Return Eligibility

• Items must be returned within 30 days of receipt.
• Items must be unused, in their original condition, and in the original packaging.
• Proof of purchase is required for all returns.

Non-Returnable Items

• Custom or personalized items.
• Items marked as final sale.

Return Process

• Initiating a Return: Contact our customer service team at support@copirm.shop with your order number and reason for return.
• Return Authorization: We will provide you with a return authorization and instructions on how to return your item.
• Shipping the Item: Return the item to the address provided, ensuring it is securely packaged.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed and a credit will automatically be applied to your original payment method within 5-7 business days.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.
• Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@copirm.shop with your order details and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

• Phone: +1 840-977-3083
• Email: support@copirm.shop
• Address: 3726 Albany Post Road Apt C3, Hyde Park, NY 12538, USA